Refund Policy

At LaCynthia's Store, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help! Please read our refund policy carefully to understand the steps involved.

Eligibility for Refunds

1. Return Window: You may return items within 30 days of the purchase date for a full refund. After 30 days, we regret that we cannot offer you a refund or exchange.

2. Condition of Items: To be eligible for a refund, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear or damage will not be accepted.

3. Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Final sale items
- Underwear and swimwear (if tags are removed)

How to Initiate a Return

1. Contact Us: To initiate a return, please contact our customer service team at the contact page. Be sure to include your order number and the reason for the return.

2. Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return your items.

3. Shipping Your Return: Please pack the items securely and include your RA number on the package. You are responsible for paying the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).

Processing Your Refund

1. Refund Method: Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5-10 business days.

2. Partial Refunds: In some cases, we may offer partial refunds for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

*Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We recommend doing this promptly, as popular items may sell out quickly.

*Gift Returns

If you received an item as a gift and wish to return it, please contact us to initiate the return process. We will process the refund to the original purchaser.

*Customer Support

If you have any questions or need assistance with your return, please reach out to our customer service team. We’re here to help and want to ensure you have a smooth return experience.

Thank you for shopping with LaCynthia's Store! We appreciate your support and hope to see you again soon!